eGain named `One to Watch` for 2008 by CRM Magazine

Released on: April 9, 2008, 1:41 pm

Press Release Author: eGain Communications

Industry: Software

Press Release Summary: eGain recognized for innovation and customer satisfaction in
"web interaction management"

Press Release Body: Mountain View, Calif. (April 9, 2008) - eGain Communications
(OTC BB: EGAN.OB), provider of the industry\'s top-rated* multichannel customer
service and knowledge management software for in-house or on-demand SaaS deployment,
announced today that CRM magazine has named the company as the \"One to Watch" for
2008 in the web interaction management category.

The award was based on a combination of measures that included revenue,
year-over-year growth, reputation in customer satisfaction, depth of functionality,
and company direction.

\"eGain won this award because it provides a comprehensive, innovative, and unified
solution for multichannel web interaction management. These efforts are helping
companies to bring their customer relationship management strategies to new
heights,\" said David Myron, Editorial Director, CRM magazine.

eGain ServiceT is the industry\'s most comprehensive customer interaction hub (CIH)
software suite. Available on-demand or on-premise, the solution includes
award-winning applications for call tracking and resolution, knowledge management,
multimodal web self-service including chatbots, email management, chat, web
collaboration, notifications, service fulfillment and point-of-service marketingT.
The CIH approach centralizes multichannel customer interactions, knowledgebases,
business rules, workflow, analytics and administration in one platform. This
approach dramatically improves customer experience and contact center performance,
while reducing the Total Cost of Ownership (TCO) for the customer service management
system.

\"eGain continues to enable businesses to build enduring customer loyalty through
distinctive customer service,\" said Ashu Roy, CEO of eGain. \"We are pleased to gain
recognition for our accomplishments through awards such as this one from a premier
publication.\"

About eGain
eGain (OTC BB: EGAN.OB) is the top-rated* provider of multichannel customer service
and knowledge management software for in-house or on-demand SaaS deployment. For
more than a decade, the world\'s largest companies have relied on eGain to transform
their traditional call centers, help desks, and web customer service operations into
multichannel customer interaction hubs. Based on the Power of OneT, the concept of
one unified platform for multichannel customer interaction and knowledge management,
these hubs enable dramatically improved customer experience, end-to-end service
process efficiencies, increased sales, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit www.eGain.com or call the company\'s offices: 800-821-4358 (US
headquarters), 1753-464646 (UK and Continental Europe).


* 2007 Forrester WaveT report on interaction-centric customer service management
software: #1 in \"strategy\", \"customer service\" product capabilities, \"architecture
and platform\", \"product strategy\", \"corporate strategy\", and \"customer base\"
2006 Forrester Wave report on eService: Rated as a leader in current offering and
strategy with the highest scores in 14 enterprise-critical criteria
2005 Forrester Wave on eService: Rated #1 in \"current offering\"
2005 Patricia Seybold Group Bull\'s Eye Reports on Cross-Channel, Cross-Lifecycle
Customer Service - overall capabilities, knowledge management, architecture and
analytics

#

eGain, the eGain logo, and all other eGain product names and slogans are trademarks
or registered trademarks of eGain Communications Corp. in the United States and/or
other countries. All other company names and products mentioned in this release may
be trademarks or registered trademarks of the respective companies.

#

eGain media contact:

Connie Pheng
Phone: 650-230-7449
Email: pr@egain.com



Web Site: http://www.egain.com

Contact Details: Connie Pheng
345 E. Middlefield Road
Mountain View, CA 94043
Phone: 650 230 7500
Fax: 650 230 7600
Email: cpheng@egain.com

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